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Shipping & Return.

We ship worldwide.

Shipping costs are automatically calculated based on your location when you checkout.

For more information on delivery rates, please see the Delivery Rates page.

Please allow 48/72 hours for the preparation of your order. Please disregard this estimate if the item has a delivery estimate on its product page.

Once the order has been shipped, you will receive a tracking number by email.

CUSTOMS

Orders may be subject to customs fees for certain countries internationally. Please note that we are in no way responsible for these costs. Customs charges are the sole responsibility of the buyer.

RETURN

In case of return, please send us an email to contact@charlenstudio.com with the subject “RETURN”, please specify in your email the order number as well as the item to be returned.

Returns must be made within 7 days.

A 20% restocking fee is the buyer's responsibility, deducted from the refund price.

We do not cover packaging costs or return shipping costs.
All returned items must arrive unused and in their original packaging.

The refund will be made on the means of payment used during the purchase.
The payment method cannot be changed.

We do not accept returns on made-to-order items. CHARLEN reserves the right to refuse returned items that are not in their original condition for the following reasons: missing original packaging, damaged or stained item, missing label.