In case of return, please send us an email to email@example.com with the subject “RETURN”, please specify in your email the order number as well as the item to be returned.
Returns must be made within 7 days.
A 20% restocking fee is the buyer's responsibility, deducted from the refund price.
We do not cover packaging costs or return shipping costs.
All returned items must arrive unused and in their original packaging.
The refund will be made on the means of payment used during the purchase.
The payment method cannot be changed.
We do not accept returns on made-to-order items. CHARLEN reserves the right to refuse returned items that are not in their original condition for the following reasons: missing original packaging, damaged or stained item, missing label.