Welcome to our FAQs page, below you will find answers to some of the most frequently asked questions from our customers :

You can order our rugs directly on our website by proceeding to the desired model and following the ordering steps. If you need help or advice in choosing your rug, do not hesitate to contact us.

Delivery times depend on the destination and the volume of the order. We are committed to delivering to you as soon as possible.
Products in stock are shipped on average within 2 to 5 days.
Pre-order products are shipped on average within 3 to 5 weeks.

We recommend regular cleaning with a vacuum cleaner. In the event of a stain, we advise you to treat quickly with a mild cleanser and water.

Yes, we offer bespoke mats to meet your specific needs. Contact us for more information.

Once the package is ready to be shipped, you can track your order with the tracking number that will be sent to you by email. You can also track your order in the "Track order" category in the footer.